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Payment and Subscription
My payment was declined. What can I do?
I haven't received the receipt, what shall I do?
I paid double, what shall I do?
Why hasn't my subscription renewed?
I deleted the TracePlay app. Why am I still being charged?
I can't sign in to TracePlay
I forgot my TracePlay password
I forgot my TracePlay email address
Someone is using my TracePlay account without my permission.
Why is my account on hold?
I can't hear the radios on iOS
Troubleshooting Help for Android Devices
Android: why can't I download the TracePlay App from the Play Store?
Android: why do I see a "Network Connection Problem" message?
iOS: Why does the app quit or close on its own?
I'm searching for a show or movie, but I can't find it on TracePlay
Why aren't there new episodes of my favorite show?
Is TracePlay down ?
Information to include when contacting TracePlay Support
Contact us from the TracePlay iOS or Android Applications
Contact us from the TracePlay website