• General

  • Who manages TRACE Play billing?
  • Questions about billing date
  • Is it a secure system?
  • What about privacy of my financial data?
  • Is my Credit Card secure?

• Subscription

  • How do I change my plan?
  • How does TRACE Play charge my account?
  • How do I redeem my TRACE Play promotional code ?

• Payment

  • How do I update my payment method?
  • Why do I see Recurly name on my bank statement?
  • I have my own business - can I reclaim the VAT from my purchase?
  • What is the SEPA payment method?