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How can I keep my TracePlay account secure?

We value that you care about the security of your TracePlay account. So do we. In this regard, here are our top recommendations for keeping your account and personal information safe:


Use a strong password and change it periodically
Your password is a key piece of information that keeps your account safe. To help ensure your account stays safe and secure, we recommend using a password that is:

  • Unique to your TracePlay account.
  • At least 8 characters long.
  • A mix of uppercase and lowercase letters, numbers, and symbols.
  • Not a word in the dictionary, a name, or other personal information like a birthday, address, or anniversary.

We recommend that you change your password periodically. You can update your password from Your Account page after signing in to the TracePlay website.


Be aware of possible phishing attempts
Phishing is an attempt of an unknown party to acquire your personal information by pretending to represent a website or company you trust or interact with.
Phishers will go to great lengths to try to hijack your account or steal your personal information. They may create fake websites that look like TracePlay, or send official-looking (but fake) emails asking you for personal information.
TracePlay will never ask for any personal information in an email. This includes:

  • Payment information (credit card number, debit card number, direct debit account, PIN, etc.).
  • Social security number or tax identification number.
  • Your account password.

Be careful if you receive an email message asking your for this or any other personal information. If you're unsure about a link in an email, you can always hover over the link to see where it goes (you'll see the real, linked web address at the bottom of most browsers.
If you're still not 100% sure of the realness of the website you’re about to go to, you can always manually type www.traceplay.tv directly into your web browser.


Keep you computer safe
In order to receive the best possible TracePlay experience, it's important to keep your computer free of malware and viruses. Signs that your computer may be infected include:

  • Unusually slow or sluggish computer performance.
  • Pop-up windows or advertisements while streaming.
  • Unexpected reboots, crashes, or freezing.

If you think your computer might be infected, you can use the anti-malware, anti-adware or anti-virus software recommended by your computer manufacturer or a trusted IT professional.

 

Sign out of unused devices
If you are planning to give away or sell a device that you previously used, you should sign out of any accounts or services that you used on the device, including TracePlay.

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