If you are a TracePlay subscriber, you can use our Forgot Password tool to reset your TracePlay password. An email containing a link to create a new password will be sent to the email address associated with your TracePlay account. If you don't receive the reset email within 15 minutes, check your spam folder.
If the response "We have no record of this email in our system. Please verify that you have entered it correctly” appears when you submit your email address in the Forgot Password tool, then that particular email address is not registered to an account in our records. Please check all the email addresses you might have used, including those you might not normally associate with online subscriptions.